Payment Policy for LuxeGlowCandles

Effective Date: January 17, 2025

Welcome to LuxeGlowCandles! We strive to offer a seamless and secure payment experience for all our customers. Our Payment Policy outlines the accepted payment methods, processing procedures, and security measures in place to protect your payment information. By making a purchase on our website, you agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

LuxeGlowCandles accepts a variety of secure payment methods to provide convenience for our customers:

  • Credit/Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: For customers who prefer to pay using their PayPal account.
  • Apple Pay: For customers using compatible devices.
  • Google Pay: For customers using Google Pay.

Please ensure that your payment method is valid and has sufficient funds to complete the transaction before placing your order.

2. Payment Processing

All payments are processed through secure payment gateways. LuxeGlowCandles uses industry-standard encryption to ensure that your personal and payment information is protected throughout the transaction process.

  • Authorization: When you place an order, your payment information will be authorized and verified by your payment provider. If your payment is successfully processed, your order will be confirmed, and we will begin preparing it for shipment.
  • Payment Declines: If your payment is declined, please double-check your payment details and ensure that there are no issues with your credit/debit card or payment method. If the issue persists, please contact your payment provider for further assistance.
  • Fraud Prevention: To protect both our customers and our business, we may require additional verification if we suspect fraudulent activity. This could include verifying your identity, confirming your payment method, or contacting you for additional information.

3. Order Confirmation and Invoice

Once your payment has been successfully processed, you will receive an order confirmation email with the details of your purchase, including the products ordered, billing and shipping addresses, and total amount charged. This email serves as an acknowledgment of your order.

You will also receive an invoice after your order has been shipped, which will be sent to the email address associated with your account.

4. Currency and Taxes

  • Currency: All transactions on LuxeGlowCandles are processed in U.S. Dollars (USD).
  • Sales Tax: Sales tax will be calculated based on your shipping address and the applicable state or local tax laws. The applicable sales tax will be added during the checkout process and displayed before you complete your payment.

5. Payment Security

LuxeGlowCandles takes the security of your payment information seriously. We use SSL (Secure Sockets Layer) encryption and PCI-DSS compliant payment processors to ensure that your payment details are securely transmitted and stored.

  • We never store your full credit card details on our servers. All sensitive payment information is handled by trusted third-party payment processors, who follow strict security protocols to protect your data.
  • For your safety, we use 3D Secure (3DS) authentication for certain payment transactions to provide an additional layer of security when making online payments.

6. Payment Errors and Discrepancies

In the event of an error with your payment or if there is a discrepancy with the amount charged, please contact us as soon as possible at info@luxeglowcandles.com. We will work to resolve the issue promptly.

If you notice any discrepancies on your order or billing statement, such as incorrect charges or an unauthorized payment, please contact our customer service team, and we will investigate and rectify the issue.

7. Late or Delayed Payments

If your payment is delayed or your account experiences issues with processing, we may contact you for clarification or further action. While we aim to ensure timely processing of all payments, certain factors such as bank processing times or payment gateway delays may cause temporary delays in confirming your payment.

If your payment is not received or cleared, your order will be delayed or canceled.

8. Subscription Payments (if applicable)

If you have signed up for any recurring subscription services, payments will be automatically charged according to the terms specified at the time of your purchase. You can manage your subscription settings, including payment details and renewal preferences, by logging into your LuxeGlowCandles account.

9. Payment Refunds

If a refund is issued for an order, the amount will be refunded to the original payment method used during the purchase. Refunds typically take 7-10 business days to reflect in your account, depending on your payment provider.

If you experience any issues with your refund, please contact us, and we will assist you in resolving the matter.

10. Contact Us

If you have any questions or concerns regarding payments, payment methods, or billing, please feel free to reach out to us: