Sales Policy for LuxeGlowCandles

Effective Date: January 17, 2025

Welcome to LuxeGlowCandles! We are dedicated to providing the highest quality electronics and exceptional customer service. Please review our comprehensive Sales Policy, which outlines important information regarding our sales process, product availability, pricing, and other key terms.

By placing an order with LuxeGlowCandles, you agree to the terms of this Sales Policy.

1. Product Availability

All products listed on our website, luxeglowcandles.com, are subject to availability. While we strive to keep our inventory updated and accurate, we cannot guarantee that every product will be available at the time of purchase. In the event that an item is out of stock or unavailable, we will notify you promptly and offer alternatives, including a refund or an exchange for a similar item.

2. Order Confirmation

After placing an order, you will receive an email confirmation that includes the details of your purchase, including the products ordered, quantities, shipping address, and payment details. This email serves as an acknowledgment of receipt of your order. Please review the details carefully. If there are any discrepancies or if you need to make changes, contact us as soon as possible at info@luxeglowcandles.com.

3. Pricing and Payment

  • Pricing: All prices listed on our website are in U.S. Dollars (USD) and are subject to change without prior notice. We strive to ensure the accuracy of our pricing, but in the event of an error in pricing, we reserve the right to cancel or modify the order at our discretion.
  • Sales Tax: Sales tax is applied based on the shipping address and the applicable tax rates in your location. Sales tax will be calculated during checkout and added to the total order amount.
  • Payment Methods: We accept a variety of secure payment methods, including:
    • Credit and debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay
    • Google Pay All payments must be made in full before an order is processed and shipped. We use secure payment gateways to ensure the protection of your payment information.

4. Order Processing and Shipping

Once your order is confirmed and payment is processed, we will begin preparing your order for shipment. The order will be shipped based on the shipping method you select during checkout. Our available shipping options are:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day

Shipping fees will be calculated at checkout based on the shipping method and delivery location. LuxeGlowCandles offers free standard shipping on orders over $100 within the contiguous United States.

Please note that shipping times are estimates and may vary due to factors such as weather, holidays, or carrier delays.

5. Cancellations and Order Modifications

Once an order is placed, it is processed immediately to ensure fast shipping. If you need to cancel or modify your order, please contact us as soon as possible. While we cannot guarantee that we can cancel or modify an order after it has been processed, we will do our best to accommodate your request.

To cancel or modify an order, please contact us via email at info@luxeglowcandles.com or call us at 248-242-3443.

6. Returns and Refunds

If you are not fully satisfied with your purchase, we accept returns and offer refunds in accordance with our Refund and Returns Policy. Please ensure that you follow the return procedure outlined in the Refund and Returns Policy to ensure a smooth return process.

  • Eligibility: Products must be returned in unused and undamaged condition within 30 days of purchase.
  • Refund Processing: Once a return is received and inspected, a refund will be processed to the original payment method. Please allow 7-10 business days for the refund to appear in your account.

Note: Some items such as opened electronic devices, personalized products, or clearance items are not eligible for return or refund. Please check the product page for specific exclusions.

7. Warranty

Products sold by LuxeGlowCandles may come with a manufacturer warranty. Warranty terms and conditions vary by product and manufacturer. Please refer to the product documentation for warranty details. If you experience any issues with a product covered under warranty, please contact us, and we will assist you in obtaining the necessary support or replacement.

8. Promotions and Discounts

From time to time, LuxeGlowCandles may offer promotional discounts, sales events, or special offers. Discounts or promotions are subject to change and may have specific terms and conditions, including expiry dates or exclusions. Discounts cannot be combined unless otherwise specified. Please review the terms of each promotion for more details.

9. Errors and Omissions

While we strive for accuracy in product descriptions, pricing, and availability, errors may occur. LuxeGlowCandles reserves the right to correct any errors or omissions and update information as necessary. In the event of an error, we will notify you and provide options for proceeding with your order, including canceling the order or adjusting the price.

10. Customer Service

If you have any questions or concerns about your order, our products, or our Sales Policy, please do not hesitate to contact our customer service team. We are here to help and ensure that you have the best shopping experience possible.