Shipping Policy for LuxeGlowCandles

Effective Date: January 17, 2025

Thank you for shopping with LuxeGlowCandles! We are dedicated to providing you with fast, reliable shipping for your electronic and lifestyle purchases. Our Shipping Policy outlines important details regarding shipping methods, processing times, fees, and tracking information. By making a purchase from our website, luxeglowcandles.com, you agree to the terms of this Shipping Policy.

1. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs. The available shipping methods and their estimated delivery times are as follows:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day

Please note that these delivery times are estimates and may vary depending on factors such as weather, holidays, or carrier delays. Delivery times are calculated from the moment your order is shipped, not from the time your order is placed.

2. Shipping Fees

Shipping fees are calculated based on the selected shipping method and your shipping address. The applicable shipping charges will be displayed at checkout before you complete your purchase.

  • Free Standard Shipping: We offer free standard shipping on orders over $100 within the contiguous United States.
  • International Shipping: We currently offer shipping to select international destinations. International shipping fees and delivery times will be calculated at checkout based on the destination country.

3. Order Processing and Shipping Timeframes

  • Order Processing Time: All orders are processed within 1-2 business days from the time the order is placed. Please allow additional time for processing during peak seasons, such as holidays or promotional periods.
  • Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery through the carrier’s website.

Please be aware that our shipping carriers do not process shipments on weekends or holidays. Orders placed on weekends or holidays will be processed the next business day.

4. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can track the status of your shipment by clicking on the tracking link provided. Please allow up to 24 hours for the tracking information to update after receiving the confirmation email.

If you have any issues with tracking your order or if you encounter delays, please contact us, and we will assist you in resolving the issue.

5. Shipping Restrictions

We currently ship to the United States and a select number of international destinations. If you are located outside of the United States, please check the shipping options available during checkout.

  • P.O. Box Addresses: We do not ship to P.O. Box addresses for expedited or overnight shipping. If you are shipping to a P.O. Box address, please choose standard shipping.
  • Restricted Items: Certain products may be subject to shipping restrictions due to size, weight, or local regulations. If an item in your order cannot be shipped to your location, we will notify you and offer an alternative solution.

6. International Shipping

For international orders, shipping charges and delivery times will be calculated during checkout. International customers may be responsible for additional taxes, customs duties, or fees imposed by their country’s customs office. These fees are separate from the cost of shipping and are the responsibility of the customer.

Please note that international orders may be subject to customs clearance procedures that may cause delays in delivery.

7. Damaged or Lost Shipments

LuxeGlowCandles takes great care to package and ship all orders securely. However, if your order is damaged during shipping, please notify us immediately by emailing us at info@luxeglowcandles.com. We will assist you in filing a claim with the shipping carrier and arrange for a replacement or refund, as appropriate.

If your shipment is lost or delayed beyond the estimated delivery window, please contact us, and we will work with the carrier to resolve the issue.

8. Address Accuracy

It is crucial that you provide an accurate and complete shipping address when placing your order. LuxeGlowCandles is not responsible for delays or additional fees that result from incorrect or incomplete address information provided by the customer.

If you realize that there is an error in your shipping address after placing an order, please contact us immediately at info@luxeglowcandles.com. We will make every effort to update your shipping details before the order is dispatched, but we cannot guarantee that changes can be made once the order has been processed.

9. Shipping to Military Addresses (APO/FPO)

We are proud to offer shipping to military addresses (APO/FPO). These orders will typically be shipped via USPS and may take longer to deliver. Shipping times for APO/FPO addresses may vary, and we advise you to check with the USPS for more information on delivery timeframes.

10. Customer Support

If you have any questions about shipping, tracking, or delivery, please feel free to reach out to our customer support team. We are here to assist you!

11. Changes to This Shipping Policy

LuxeGlowCandles reserves the right to update or modify this Shipping Policy at any time. Any changes to this policy will be posted on this page, and the “Effective Date” at the top of the page will be updated accordingly. We encourage you to review this policy periodically to stay informed about any updates.